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Cloud Driving Transformation in the Healthcare Sector

The “Sify: Power Discussion” hosted at the “Healthcare Senate & Healthcare Information Technology Summit 2017” organised by the Indian Express Group and Sify Technologies discussed the various benefits that cloud can bring to the Indian healthcare sector. The CXOs who participated in the power discussion hosted by Sify shared their challenges in the ICT space

Technology Enhance Customer Engagement

CCaaS – Using technology to enhance customer engagement

The business world has always been competitive, but never before has the battle for customer loyalty been fiercer. Organizations are plowing in more money and effort to step up their customer care strategies and with good reason! Reports and surveys reveal the importance of customer engagement in buying decisions – 86% of the consumers are

Future of Contact Centers

The trends and technologies shaping the future of Contact Centers

Contact Centers are in a state of constant evolution! With customer engagement rated as one of the most critical factors for the success of a product or service, businesses are striving to perfect the customer care scenario every single day. In this race to keep customer loyalty, companies are turning to technology to deliver exceptional

New CCaaS

3 Key Benefits of taking your contact center to the cloud (CCaaS)

The key to thrive in a “Customer is the King” economy is being extremely responsive to their ever-evolving demands while serving as a pacesetter for the competition. Customers are demanding a wider choice of contact channels, stronger relationships, flexible customer service options and quick-to-respond customer service. All these factors have increased the pressure on Contact

CCaaS Can Help Businesses

How CCaaS can help businesses create a compelling customer experience

Contact centers are evolving as the pivotal point of customer interaction across multiple touch points. For businesses, creating a compelling customer experience is about building robust relationships by seamlessly engaging with them through varied channels. Contact Center as a Service (CCaaS) helps create such elevated experiences consistently. Additionally, these solutions also increase productivity, improve efficiency

Get your business ERP GST ready

How to get your Business ERP GST ready?

On July 1st, 2017, Indian businesses will enter a new economic era. The GST bill, India’s biggest tax reform since independence, will unify and simplify India’s complex tax system to bring transparency and reduce tax evasion and corruption. While the new tax regime will have several benefits for businesses in the long run, the change

Securing Smart Cities

Securing Smart Cities and IoT devices

Smart Cities and IOT are largely articulated buzzword in Digital transformation space. Digital transformation is good to have significant change towards betterment of human life style and “way of living”. Digital Transformation is broadly classified into exponential technology growth, Miniaturization, Virtualization and Linking Bio Technology with Information technology. The goal of digital transformation is towards

Hybrid Cloud

What makes Hybrid cloud so popular?

As cloud adoption accelerated, service providers listened to their customers experiences and problems; tweaked and optimized their cloud solutions to create the Hybrid cloud solution – a cloud platform with the benefits of both the public and private cloud. Hybrid cloud allows enterprises to cherry-pick the cloud solutions that provide the perfect balance between their

Private vs Public Cloud

Private Vs. Public Cloud: How to choose the best fit

According to a recent survey conducted by Right Scale– 93% of businesses are using cloud technology in some form or another. Chances are that your competitors are already using cloud platforms and are growing their businesses at your expense. To stay competitive it’s imperative to leverage the benefits of cloud. Embracing the cloud is no