Cloud-Service-Models_Scatter

Cloud Service Models Compared: IaaS, PaaS & SaaS

Cloud computing has been dominating the business discussions across the world as it is consumed by the whole business ecosystem and serves both small and large enterprises. Companies are faced with a choice between three predominant models of cloud deployment when adopting the technology for their business. A company may select from SaaS, PaaS, and

Cloud Transforming

Five ways cloud is transforming the business world

Organizations around the globe are inclining towards the cloud technology and cloud platforms for enhanced data management and security, cost-efficient services, and of course, the ability to access distributed computing and storage facilities from anywhere, anytime. In a recent study it was found that nearly 41% of the surveyed respondents showed interest in investing in

Cloud Computing Security

What Are the Trending Research Areas in Cloud Computing Security?

Cloud computing is one of the hottest trends. Most technological solutions are now on cloud and the ones remaining are vying to be on cloud. Due to its exceptional benefits, it has magnetized the IT leaders and entrepreneurs at all levels. What is Cloud Computing? Cloud Computing is when many computers are linked through a

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Cloud Driving Transformation in the Healthcare Sector

The “Sify: Power Discussion” hosted at the “Healthcare Senate & Healthcare Information Technology Summit 2017” organised by the Indian Express Group and Sify Technologies discussed the various benefits that cloud can bring to the Indian healthcare sector. The CXOs who participated in the power discussion hosted by Sify shared their challenges in the ICT space

Technology Enhance Customer Engagement

CCaaS – Using technology to enhance customer engagement

The business world has always been competitive, but never before has the battle for customer loyalty been fiercer. Organizations are plowing in more money and effort to step up their customer care strategies and with good reason! Reports and surveys reveal the importance of customer engagement in buying decisions – 86% of the consumers are

Future of Contact Centers

The trends and technologies shaping the future of Contact Centers

Contact Centers are in a state of constant evolution! With customer engagement rated as one of the most critical factors for the success of a product or service, businesses are striving to perfect the customer care scenario every single day. In this race to keep customer loyalty, companies are turning to technology to deliver exceptional

New CCaaS

3 Key Benefits of taking your contact center to the cloud (CCaaS)

The key to thrive in a “Customer is the King” economy is being extremely responsive to their ever-evolving demands while serving as a pacesetter for the competition. Customers are demanding a wider choice of contact channels, stronger relationships, flexible customer service options and quick-to-respond customer service. All these factors have increased the pressure on Contact

CCaaS Can Help Businesses

How CCaaS can help businesses create a compelling customer experience

Contact centers are evolving as the pivotal point of customer interaction across multiple touch points. For businesses, creating a compelling customer experience is about building robust relationships by seamlessly engaging with them through varied channels. Contact Centre as a Service (CCaaS) helps create such elevated experiences consistently. Additionally, these solutions also increase productivity, improve efficiency