Sify, in partnership with Zoom conducted a RoundTable conference on “Delivering a Truly Hybrid Customer Experience” for MRD Segment.
The 90-minute discussion, moderated by Tirthankar Mitra, witnessed 12 CIOs share their valuable insights on how organizations are having to rethink traditional customer service business models and pivot to generate a positive experience that re-establishes brand stickiness.
Key points highlighted during the engaging discussion:
- Role of employee experience and empowerment of internal teams in customer retention and satisfaction.
- Importance of building better synergies between teams to elevate the overall customer experience.
- Role of Sify in addressing these and how Sify can help Cooperative banks to take the next step towards Digital transformation.
- Emerging trends with regards to adoption of collaboration solutions in building trust.
- How does an enterprise create a positive CX that establishes brand stickiness.
Venue
The Westin Hotel, Goregaon, Mumbai, Maharashtra
Date
16th Dec 2022
Time
06:00 pm – 10:00 pm
Partner
Zoom
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