Success Stories

Legacy telecom network revamp and consolidation for business conglomerate

Complete consolidation, sizing, management and transformation of customer’s telecom network across geographies, service providers and device models

The Company

The Group is one of India's leading business houses with a revenue of about 9.4 billion for FY 2014-15. It was founded in 1988 and today it has emerged as a global infrastructure giant. The Group's business verticals range from Resources, Logistics & Energy and agriculture. It's agricultural infrastructure includes grain storage silos and storage facilities. The group's brand of cooking oil is a market leader.

The Challenge

  • Star WhiteThe Group needed a service provider for network management and transformation to handle link & router management, service desk operations, service provider management and SLA review.
  • Star WhiteThe Group's large telecom network had multiple service providers, CPE models and diverse technologies for connectivity.
  • Star WhiteThe Group's complete telecom inventory details were not available for updating the Annual Maintenance Contract.
  • Star WhiteThe Group's existing telecom architecture /topology was not properly documented.
  • Star WhiteManaging SLAs of multiple service providers was becoming cumbersome.
  • Star WhiteManaging multiple CPE models across locations was getting difficult.
  • Star WhiteThere was no Standard Operating Procedure available for configuration/change management.

Sify Solution

  • Star BlackFeasibility, commissioning and de-commissioning of leased lines for domestic & International connectivity
  • Star BlackAddition & advance preparation for new sites with respect to WAN connectivity.
  • Star BlackProactive monitoring and management of WAN using NMS tools provided by Sify.
  • Star BlackNetwork management service request, incident, problem, change & configuration management were performed by Sify.
  • Star BlackSify was responsible for network bandwidth capacity planning and asset management.

Business Benefits

  • Star WhiteGroup gave Sify the complete responsibility of network consolidation, sizing, management and transformation of its network.
  • Star WhiteSify was in a unique position vis-a-vis other telcos and traditional MS providers, as it was in-charge of end-to-end managed services of the Group's WAN, built on other service providers.
  • Star WhiteThe Group outsourced the managed and professional services completely to Sify.
  • Star WhiteThe Group consolidated its telecom network management with Sify and this augured well for seamless future expansion as the Group's business interests are in diverse verticals spread across multiple geographies.

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