Success Stories

Developed an alternate SAP delivery model for a leading processed food company

Migration of an SAP application from Solaris to Linux on the Sify cloud platform with comprehensive management of the application and infrastructure

The Company

A leading processed food and beverage products company in India.

The Challenge

The client’s existing total outsourcing contract with Wipro was due for renewal. They wanted to use this opportunity to evaluate alternative delivery models based on a cloud-based environment that could help:

  • Star WhiteRight size their IT infrastructure
  • Star WhiteProvide the flexibility to scale up or down based on the demands of the business
  • Star WhiteProvide budgetary predictability for future requirements
  • Star WhiteProvide a significant TCO reduction over their current outsourcing spend

Sify Solution

Service Desk

  • BulletService desk for end user dupport for infrastructure and applications
  • BulletTools and Information Technology Infrastructure Library (ITIL)process

Application Management

  • BulletMigration of their SAP application from Solaris in the Wipro Data Center
  • BulletManagement of the SAP IaaS and PaaS environment
  • BulletSAP Basis support
  • BulletSAP application management support ―
    Functional modules: FICO, SD, MM, HR, PP, etc.

Infrastructure Management

  • BulletRemote end user support (desktop, laptop, printers, etc.)
  • BulletNetwork operations, including link monitoring and management
  • BulletSecurity operations
  • BulletAsset and vendor management

Business Benefits

End-to-end solution with service desk, application management and infrastructure management helped in rightsizing the infrastructure, offering scalability, budget predictability and a significant reduction in TCO.

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