An SLA-defined billing solution hosted in the cloud for metering, billing and collection services for over 10 million consumers for 5 year
The Company
Uttar Pradesh Power Corporation Limited (UPPCL) is responsible for electricity transmission and distribution within the Indian state of Uttar Pradesh. UPPCL has a customer base of 1.8 crore and the utility serves 168 towns in 4 dis-coms. UPPCL procures power from state government-owned power generators (such as Uttar Pradesh Rajya Vidyut Utpadan Nigam and Uttar Pradesh Jal Vidyut Nigam Limited), central government-owned power generators (like NTPC Limited and THDC Ltd.) and independent power producers through power purchase agreements for the lowest per-unit cost of electricity.
The Challenge
Hosting on private cloud
5 year term
Mixed support model - 24x7 for cloud and 12x6 for business Services
High level of scalability needed
Utility based model
Automation
Cost optimization
Sify Solution
A web based billing solution hosted in the cloud for metering, billing and collection services for over 10 million consumers. Sify was hired to build, migrate, transform and run the Discom billing system for 5 years with a defined SLA.
Right fit IT infrastructure was designed to run this system on a pay-per-bill basis:
Managed private cloud with high availability & disaster recovery
End-to-end scope covering network, security, infrastructure (compute, storage), backup & disaster recovery
Managed platform – OS, virtualization
Standardization and automated provisioning
Migration and transformation of regionally spread small billing systems to centralized billing system leveraging the new generation IT framework
Effective utilization of transformation levers such as asset maintenance, refresh policies, storage virtualization
Build backup and disaster recovery platform in compliance with regulatory and information protection policies applicable for electricity billing data
Business Benefits
Huge cost savings over 5 years with no CapEx or infrastructure liabilities
Data migration of all the non Restructured Accelerated Power Development and Reforms Programme consumers into central data base, thereby reducing the dependencies on small billing systems.
Transparency and visibility within the organization through robust IT-enabled billing and collection solutions
Improved operational efficiency and customer satisfaction
Improvement in revenue and reduction in Aggregate Technical and Commercial (AT&C) loss by reduction in meter-to-Cash cycle time, reduction in outstanding dues and increased cash flow
Accurate consumer information on usage and payment trends and patterns