New CCaaS

3 Key Benefits of taking your contact center to the cloud (CCaaS)

The key to thrive in a “Customer is the King” economy is being extremely responsive to their ever-evolving demands while serving as a pacesetter for the competition. Customers are demanding a wider choice of contact channels, stronger relationships, flexible customer service options and quick-to-respond customer service. All these factors have increased the pressure on Contact

Ms. Kalpana Maniar

Ms. Kalpana Maniar at the CIO CROWN 2016 event talks about potential qualities for digital partnership. Great digital transformation partners should think outside the box to create value and enable leadership to be innovative.