Service Deilvery – Network Operation

Category Technologies
Location(s) Pan India
Job Description
  • Effective co-ordination with internal & external stakeholders to ensure project execution within delivery timelines & scope
  • Manage customer relationships by regular personal interactions, front ending for all customer orders as SPOC once PO released by client till implementation closed.
  • Organize kick off meeting, weekly / periodic project review meetings with customer & update clients with regular project trackers
  • Maintain highest level of customer satisfaction
  • Sensitize potential customer escalations proactively & take timely actions to prevent escalations.
  • Monitor Service delivery delays / deviations, analyze them & close gaps through improvement plans.
  • CCNA knowledge
Experience 4 to 8 years
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