1. New Business in existing account for Telecom Biz (VPN / MPLS / Internet) as well as DCS
2. Revenue Assurance / protection for existing client for all services / BU
3. Client Retention
4. Tracking Project Delivery & Support escalations
5. Maintaining good relationship & Customer Satisfaction
6. Churn Management
7. End to End customer life cycle management
8. Build strong relationship with key persons within the concerned business organizations
9. Achieve allocated sales and revenue targets
10. Technical service reviews with clients and mitigation problem areas
11. SLA / OLA compliances and suggesting actionable wherever applicable for NOC
12. Process orientated and implementing industry best practices as and when required
13. Ensure overall customer satisfaction by enabling required Sify resources to the customer.
14Identification of Repeat complaints, Workout a permanent fix & implement with the help of other teams
15. Ensure customer service review for all the strategy accounts and assigned named accounts.
16. Develop and negotiate service level agreement for the customers.
17. Customer Relationship Building /Account Management, Relationship building with all key stakeholders who interact with SIFY.
18. Meeting with decision makers like head of IT /CTO across all the Regions.
Call report updated daily / weekly in SFA
19. Providing MIS and Competition information
20. Updating all customer records and transactions through SFA.
21. To ensure proposal and customer communications are professional and of high quality.
22. Co-ordinate with delivery team & collection team and ensure time lines.
23Order Booking Target Achievement through new products, up-selling and cross-selling in existing accounts