{"id":17911,"date":"2022-10-20T06:43:55","date_gmt":"2022-10-20T06:43:55","guid":{"rendered":"https:\/\/stage.sifytechnologies.com\/?page_id=17911"},"modified":"2023-05-18T08:12:23","modified_gmt":"2023-05-18T08:12:23","slug":"site-reliability-engineering","status":"publish","type":"page","link":"http:\/\/www.sifytechnologies.com\/us\/digital-services\/app-modernization\/site-reliability-engineering\/","title":{"rendered":"Site Reliability Engineering"},"content":{"rendered":"[vc_section el_class=&#8221;hpc-page&#8221;][vc_row][vc_column]\t\t\t<script type=\"text\/javascript\" src=\"\/\/www.sifytechnologies.com\/us\/wp-content\/plugins\/revslider\/public\/assets\/js\/rbtools.min.js?rev=6.4.11\"><\/script>\t\t\t<script type=\"text\/javascript\" src=\"\/\/www.sifytechnologies.com\/us\/wp-content\/plugins\/revslider\/public\/assets\/js\/rs6.min.js?rev=6.4.11\"><\/script>\t\t\t<!-- START Site Reliability Engineering L4 digital REVOLUTION SLIDER 6.4.11 --><p class=\"rs-p-wp-fix\"><\/p>\t\t\t<rs-module-wrap id=\"rev_slider_115_1_wrapper\" data-source=\"gallery\" style=\"background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\t\t\t\t<rs-module id=\"rev_slider_115_1\" style=\"\" data-version=\"6.4.11\">\t\t\t\t\t<rs-slides>\t\t\t\t\t\t<rs-slide data-key=\"rs-120\" data-title=\"Slide\" data-in=\"o:0;\" data-out=\"a:false;\">\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"\/\/www.sifytechnologies.com\/wp-content\/uploads\/2022\/10\/digital-L4-banner.jpg\" alt=\"automation with integrated governance and compliance\" title=\"digital L4 banner\" width=\"1920\" height=\"419\" class=\"rev-slidebg tp-rs-img\" data-no-retina><!--\t\t\t\t\t\t\t--><rs-layer\t\t\t\t\t\t\t\tid=\"slider-115-slide-120-layer-0\" \t\t\t\t\t\t\t\tdata-type=\"text\"\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\t\t\t\t\t\t\t\tdata-xy=\"x:l,l,l,c;xo:44px,44px,44px,0;yo:149px,149px,149px,174px;\"\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:31,31,31,22;l:25,25,25,26;\"\t\t\t\t\t\t\t\tdata-dim=\"w:auto,auto,auto,452.003px;\"\t\t\t\t\t\t\t\tdata-basealign=\"slide\"\t\t\t\t\t\t\t\tdata-padding=\"l:16,16,16,6;\"\t\t\t\t\t\t\t\tdata-border=\"bos:solid;boc:#bdd70c;bow:0,0,0,7px;\"\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\t\t\t\t\t\t\t\tstyle=\"z-index:9;font-family:Source Sans Pro;\"\t\t\t\t\t\t\t>Meeting ever-increasing reliability demands \t\t\t\t\t\t\t<\/rs-layer><!--\t\t\t\t\t\t\t--><h1\t\t\t\t\t\t\t\tid=\"slider-115-slide-120-layer-1\" \t\t\t\t\t\t\t\tclass=\"rs-layer\"\t\t\t\t\t\t\t\tdata-type=\"text\"\t\t\t\t\t\t\t\tdata-color=\"#bdd70c\"\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\t\t\t\t\t\t\t\tdata-xy=\"x:l,l,l,c;xo:44px,44px,44px,0;yo:78px;\"\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:48,48,48,32;l:53,53,53,38;fw:600;\"\t\t\t\t\t\t\t\tdata-dim=\"w:752px,752px,752px,439px;\"\t\t\t\t\t\t\t\tdata-basealign=\"slide\"\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\t\t\t\t\t\t\t\tstyle=\"z-index:8;font-family:Source Sans Pro;\"\t\t\t\t\t\t\t>Site Reliability Engineering \t\t\t\t\t\t\t<\/h1><!---->\t\t\t\t\t\t<\/rs-slide>\t\t\t\t\t<\/rs-slides>\t\t\t\t<\/rs-module>\t\t\t<\/rs-module-wrap>\t\t\t<!-- END REVOLUTION SLIDER -->[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;hpc-page&#8221; css=&#8221;.vc_custom_1665577034580{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1668154030115{padding-top: 60px !important;padding-bottom: 60px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_empty_space height=&#8221;20px&#8221;][vc_single_image image=&#8221;18580&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1664204591539{padding-top: 60px !important;padding-right: 40px !important;padding-bottom: 60px !important;padding-left: 40px !important;}&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]\n<h2 class=\"fontweight600\">Achieving quantifiable and reliable outcomes through SRE<\/h2>\n[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]Sify\u2019s Site Reliability Engineering (SRE) creates <strong>measurable, incremental, and sustained value<\/strong> by modernization and automation of the enterprise application landscape.<\/p>\n<p>In the past, the focus of quality engineering was on shift-left testing, especially requirements review, functional and non-functional testing and automation. With SRE, the focus is also moving towards production shortcomings to ensure that SRE parameter targets are met.<\/p>\n<p>Sify Digital brings value to operations by leveraging a well-defined set of practices, principles, and culture built on SRE and DevOps foundations with a strong emphasis on reliability engineering capabilities. The offering helps enterprises <strong>accelerate business transformation and maximize value<\/strong> by delivering reliable services in tune with fast-changing customer expectations.[\/vc_column_text][vc_empty_space height=&#8221;22px&#8221;][vc_single_image image=&#8221;4275&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1664205177814{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #f3f3f3 !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_column_text]\n<h3 class=\"fontweight600\">Highlights<\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1665580530508{margin-top: 30px !important;margin-right: 15px !important;border-right-width: 20px !important;padding-left: 20px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1664206664028{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_column_text]\n<p style=\"text-align: left;\"><strong>Define Service Level Objectives (SLOs) and Service Level Indicators (SLIs)<\/strong><\/p>\n[\/vc_column_text][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1664206854555{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text]\n<p style=\"text-align: left;\"><strong>Define monitoring and assess monitoring tools for service observability<\/strong><\/p>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1666243465704{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text]\n<p style=\"text-align: left;\"><strong>Eliminate toil<\/strong><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1665580530508{margin-top: 30px !important;margin-right: 15px !important;border-right-width: 20px !important;padding-left: 20px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1664206664028{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_column_text]\n<p style=\"text-align: left;\"><strong>Faster identification of<br \/>\nproduction issues<\/strong><\/p>\n[\/vc_column_text][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1664206854555{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text]\n<p style=\"text-align: left;\"><strong>Improvement and efficiency in monitoring alerts<\/strong><\/p>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1666243465704{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text]\n<p style=\"text-align: left;\"><strong>Maximized visibility and control around business processes and KPIs<\/strong><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1665580530508{margin-top: 30px !important;margin-right: 15px !important;border-right-width: 20px !important;padding-left: 20px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1664206664028{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_column_text]\n<p style=\"text-align: left;\"><strong>Convert IT operations from a cost center to value center<\/strong><\/p>\n[\/vc_column_text][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1664206854555{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text]\n<p style=\"text-align: left;\"><strong>Define DevOps tool chain for increased release agility by automating deployments and the rollback process<\/strong><\/p>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1666243465704{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text]\n<p style=\"text-align: left;\"><strong>Facilitate a resilient environment for applications and platforms by maximizing automation and data-driven, quick Root Cause Analysis (RCA)<\/strong><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1666246790506{margin-top: 30px !important;margin-right: 15px !important;border-right-width: 20px !important;padding-left: 20px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1664206854555{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_column_text]\n<p style=\"text-align: left;\"><strong>Define SRE runbook tailored for specific contexts<\/strong><\/p>\n[\/vc_column_text][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][\/vc_column][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;hpc-box1&#8243;][vc_single_image image=&#8221;17953&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1665662166904{margin-top: 50px !important;padding-top: 10px !important;padding-bottom: 60px !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_column_text]\n<h3 class=\"fontweight600\">SRE Key Principles<\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1666692571949{margin-top: 20px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;18621&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;17963&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;17964&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1666692571949{margin-top: 20px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;17965&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;17966&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1666248156450{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #f1f1f1 !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_column_text]\n<h3 class=\"fontweight600\">Sify\u2019s SRE solution is focused on four delivery pillars<\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1670504934299{margin-top: 40px !important;}&#8221;][vc_column][vc_single_image image=&#8221;17951&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1666266354143{margin-top: 40px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_single_image image=&#8221;17951&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1666248233251{margin-top: 20px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1666250687134{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;border-right-color: #bdd70c !important;border-right-style: solid !important;border-top-color: #bdd70c !important;border-top-style: solid !important;border-bottom-color: #bdd70c !important;border-bottom-style: solid !important;border-radius: 10px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeIn&#8221;]\n<h5 class=\"&quot;fontweight600\"><strong>Incident Management:<\/strong><\/h5>\n<p>The main goal of this pillar is to reduce mean time to detect (MTTD), mean time to resolve (MTTR), and mean time between failures (MTBF) to desired numbers. Defining the SLOs and SLIs at each service layer and tracking KPIs like availability, latency, and system throughput to enhance customer experience is the key focus in this pillar.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1666250464582{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;border-right-color: #bdd70c !important;border-right-style: solid !important;border-top-color: #bdd70c !important;border-top-style: solid !important;border-bottom-color: #bdd70c !important;border-bottom-style: solid !important;border-radius: 10px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeIn&#8221;]\n<h5 class=\"&quot;fontweight600\"><strong>Problem Management<\/strong><\/h5>\n<p>This pillar deals with root cause analysis, prevention and self-healing mechanisms in the digital ecosystem. SRE dashboards and data-driven insights provide information about the overall service health, which helps identify service availability for a given amount of time during production monitoring.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1666248184358{margin-top: 20px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1666250390247{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;border-right-color: #bdd70c !important;border-right-style: solid !important;border-top-color: #bdd70c !important;border-top-style: solid !important;border-bottom-color: #bdd70c !important;border-bottom-style: solid !important;border-radius: 10px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeIn&#8221;]\n<h5 class=\"&quot;fontweight600\"><strong>Business Continuity<\/strong><\/h5>\n<p>Business continuity and disaster recovery are the core areas of focus for this pillar. Chaos engineering is a disciplined approach to identify vulnerabilities in systems in the production environment. It is implemented to check the system\u2019s reliability, stability, and ability to survive in unstable and unexpected conditions.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1666250655103{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;border-right-color: #bdd70c !important;border-right-style: solid !important;border-top-color: #bdd70c !important;border-top-style: solid !important;border-bottom-color: #bdd70c !important;border-bottom-style: solid !important;border-radius: 10px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeIn&#8221;]\n<h5 class=\"&quot;fontweight600\"><strong>Environment Management<\/strong><\/h5>\n<p>This pillar helps drive end-to-end deliverables to ensure a stable, efficient, observable, and resilient technology environment. SRE will also deep-dive into current production incidents, understand current design and architectural issues, develop innovative and technical tooling to improving production stability, and enable faster recovery. The goal of this pillar is to use all channels to clearly communicate on system health and incident resolution.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; el_class=&#8221;hpc-bg-img2&#8243; css=&#8221;.vc_custom_1666250734313{padding-top: 60px !important;padding-bottom: 60px !important;background-image: url(http:\/\/www.sifytechnologies.com\/wp-content\/uploads\/2022\/09\/hpc-black-bg-image.jpg?id=17460) !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_column_text]\n<h3 class=\"fontweight600 color-fff\">Why customers choose <span class=\"font-yellow\">Sify<\/span><\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1665662130291{margin-top: 50px !important;}&#8221;][vc_column][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner el_class=&#8221;wy-service-box2&#8243; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1665579222345{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #313131 !important;border-left-color: #bdd70c !important;border-left-style: solid !important;border-right-color: #bdd70c !important;border-right-style: solid !important;border-top-color: #bdd70c !important;border-top-style: solid !important;border-bottom-color: #bdd70c !important;border-bottom-style: solid !important;border-radius: 5px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeIn&#8221;]\n<p class=\"color-fff\">Experience in architecting and deploying cloud-native digital infrastructures, including Kubernetes and hybrid cloud \u2013 the first step towards building modern applications<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;wy-service-box2&#8243; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1665579344584{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #313131 !important;border-left-color: #bdd70c !important;border-left-style: solid !important;border-right-color: #bdd70c !important;border-right-style: solid !important;border-top-color: #bdd70c !important;border-top-style: solid !important;border-bottom-color: #bdd70c !important;border-bottom-style: solid !important;border-radius: 5px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeIn&#8221;]\n<p class=\"color-fff\">Holistic capabilities to provide digital transformation services, including infrastructure-led re-platforming to comprehensive application modernization<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;wy-service-box2&#8243; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1665661947061{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #313131 !important;border-left-color: #bdd70c !important;border-left-style: solid !important;border-right-color: #bdd70c !important;border-right-style: solid !important;border-top-color: #bdd70c !important;border-top-style: solid !important;border-bottom-color: #bdd70c !important;border-bottom-style: solid !important;border-radius: 5px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeIn&#8221;]\n<p class=\"color-fff\">Application modernization services that build on digital infrastructure to establish zero trust pipelines and accelerate time to customer value<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]\n","protected":false},"excerpt":{"rendered":"<p>[vc_section el_class=&#8221;hpc-page&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; 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el_class=&#8221;hpc-box1&#8243;][vc_column_text] Define Service Level Objectives (SLOs) and Service Level Indicators (SLIs) [\/vc_column_text][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1664206854555{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text] Define monitoring and assess monitoring tools for service observability [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1666243465704{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; 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css=&#8221;.vc_custom_1664206854555{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text] Improvement and efficiency in monitoring alerts [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1666243465704{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text] Maximized visibility and control around business processes and KPIs [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1665580530508{margin-top: 30px !important;margin-right: 15px !important;border-right-width: 20px !important;padding-left: 20px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1664206664028{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_column_text] Convert IT operations from a cost center to value center [\/vc_column_text][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1664206854555{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; 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css=&#8221;.vc_custom_1664206854555{border-left-width: 4px !important;padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;}&#8221; el_class=&#8221;hpc-box1&#8243;][vc_column_text] Define SRE runbook tailored for specific contexts [\/vc_column_text][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJocGMtYm94LXRyaWFubGdlJTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][\/vc_column][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;hpc-box1&#8243;][vc_single_image image=&#8221;17953&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1665662166904{margin-top: 50px !important;padding-top: 10px !important;padding-bottom: 60px !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_column_text] SRE Key Principles [\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1666692571949{margin-top: 20px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;18621&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;17963&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;17964&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1666692571949{margin-top: 20px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;17965&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;17966&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1666248156450{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #f1f1f1 !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_column_text] Sify\u2019s SRE solution is focused on four delivery pillars [\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1670504934299{margin-top: 40px !important;}&#8221;][vc_column][vc_single_image image=&#8221;17951&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1666266354143{margin-top: 40px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_single_image image=&#8221;17951&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1666248233251{margin-top: 20px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1666250687134{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;border-right-color: #bdd70c !important;border-right-style: solid !important;border-top-color: #bdd70c !important;border-top-style: solid !important;border-bottom-color: #bdd70c !important;border-bottom-style: solid !important;border-radius: 10px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeIn&#8221;] Incident Management: The main goal of this pillar is to reduce mean time to detect (MTTD), mean time to resolve (MTTR), and mean time between failures (MTBF) to desired numbers. Defining the SLOs and SLIs at each service layer and tracking KPIs like availability, latency, and system throughput to enhance customer experience is the key focus in this pillar.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1666250464582{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;border-right-color: #bdd70c !important;border-right-style: solid !important;border-top-color: #bdd70c !important;border-top-style: solid !important;border-bottom-color: #bdd70c !important;border-bottom-style: solid !important;border-radius: 10px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeIn&#8221;] Problem Management This pillar deals with root cause analysis, prevention and self-healing mechanisms in the digital ecosystem. SRE dashboards and data-driven insights provide information about the overall service health, which helps identify service availability for a given amount of time during production monitoring.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1666248184358{margin-top: 20px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1666250390247{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;border-left-color: #bdd70c !important;border-left-style: solid !important;border-right-color: #bdd70c !important;border-right-style: solid !important;border-top-color: #bdd70c !important;border-top-style: solid !important;border-bottom-color: #bdd70c !important;border-bottom-style: solid !important;border-radius: 10px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeIn&#8221;] Business Continuity Business continuity and disaster recovery are the core areas of focus for this pillar. Chaos engineering is a disciplined approach to identify vulnerabilities in systems in the production environment. 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