Success Stories


Secured a superior online user experience for all transactions on a leading Indian electronic payment and e-commerce web site

An SLA-defined billing solution hosted in the cloud for metering, billing and collection services for over 10 million consumers for 5 year

The Company

Uttar Pradesh Power Corporation Limited (UPPCL) is responsible for electricity transmission and distribution within the Indian state of Uttar Pradesh. UPPCL has a customer base of 1.8 crore and the utility serves 168 towns in 4 dis-coms. UPPCL procures power from state government-owned power generators (such as Uttar Pradesh Rajya Vidyut Utpadan Nigam and Uttar Pradesh Jal Vidyut Nigam Limited), central government-owned power generators (like NTPC Limited and THDC Ltd.) and independent power producers through power purchase agreements for the lowest per-unit cost of electricity.

The Challenge

  • Hosting on private cloud
  • 5 year term
  • Mixed support model - 24x7 for cloud and 12x6 for business Services
  • High level of scalability needed
  • Utility based model
  • Automation
  • Cost optimization

Sify Solution

A web based billing solution hosted in the cloud for metering, billing and collection services for over 10 million consumers. Sify was hired to build, migrate, transform and run the Discom billing system for 5 years with a defined SLA.

Right fit IT infrastructure was designed to run this system on a pay-per-bill basis:

  • Managed private cloud with high availability & disaster recovery
  • End-to-end scope covering network, security, infrastructure (compute, storage), backup & disaster recovery
  • Managed platform – OS, virtualization

Standardization and automated provisioning

  • Migration and transformation of regionally spread small billing systems to centralized billing system leveraging the new generation IT framework
  • Effective utilization of transformation levers such as asset maintenance, refresh policies, storage virtualization
  • Build backup and disaster recovery platform in compliance with regulatory and information protection policies applicable for electricity billing data

Business Benefits

  • Huge cost savings over 5 years with no CapEx or infrastructure liabilities
  • Data migration of all the non Restructured Accelerated Power Development and Reforms Programme consumers into central data base, thereby reducing the dependencies on small billing systems.
  • Transparency and visibility within the organization through robust IT-enabled billing and collection solutions
  • Improved operational efficiency and customer satisfaction
  • Improvement in revenue and reduction in Aggregate Technical and Commercial (AT&C) loss by reduction in meter-to-Cash cycle time, reduction in outstanding dues and increased cash flow
  • Accurate consumer information on usage and payment trends and patterns

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