Success Stories


Optimized Inventory Process & Reduced Costs with new Systems and ERP Integration for Giant Pharmaceutical Company

Forum solution offered a significant reduction in resource costs for systems management and optimized process efficiency for higher profitability

The Company

The company is one of the world’s top four pharmaceutical Companies in the consumer healthcare business

Business Challenge

  • Manual process for scheme and claim management was inefficient and costly
  • No data integration between JD Edwards at the head office (HO) and systems at distributor sites.
  • No traceability of stocks at distributor locations

Sify Solution

  • Implemented Forum at 840 distributor sites across India
  • Integrated with JD Edwards and homegrown pricing module for master data management
  • Provided distributor and corporate user training for change management and continuing support
  • Interface with hand-held terminals for salesforce order capturing

Business Benefits

  • Reduction of lead time for information flow from weeks to a single day
  • Claim settlement reduced from 120 days to 10 days
  • 100% monitoring of products, brands and scheme performance
  • Significant reduction in hardware and resource costs for systems management
  • Optimized inventory levels

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