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The 3 core components that make up Enterprise Collaboration Services

A lot is being written these days about the increasingly important role of communication and collaboration services in running a business smoothly. As the world becomes more connected and doing business across vast geographies becomes the norm – the expectation of the employees, clients and end customers also rise – employees and clients demand to

Network Security, the key to VoIP adoption

With growing Internet infrastructure and new technologies, VoIP (Voice over Internet Protocol) has gained tremendous popularity among businesses. Regardless of size and industry, organizations are migrating their communication network from traditional PSTNs to VoIP. The wide-ranging benefits of the system are bound to attract businesses from across the board – reliability combined with steep cost

VoIP services – How does it work?

The world over, communication – reliable and secure – is taking on a more critical role in the functioning of organizations and businesses. The more geographically spread your organization is, the more important it becomes to keep communication networks up and running. Voice Over Internet Protocol (VoIP) has gained tremendous traction over the last decade

5 Key VoIP features that Empower Businesses

During the early days of the VoIP (Voice over IP) technology, it was surrounded by skepticism over its long-term viability and its suitability across industries. However, the past decade has seen VoIP being firmly recognized and implemented across businesses of every size and industries of every nature. VoIP in its current evolved form offers many

Cloud Driving Transformation in the Healthcare Sector

The “Sify: Power Discussion” hosted at the “Healthcare Senate & Healthcare Information Technology Summit 2017” organised by the Indian Express Group and Sify Technologies discussed the various benefits that cloud can bring to the Indian healthcare sector. The CXOs who participated in the power discussion hosted by Sify shared their challenges in the ICT space

Traditional vs VoIP- What’s best for your business?

As more and more businesses, both big and small, are jumping on the VoIP (Voice over IP) bandwagon, it is interesting to examine what is causing this exodus from the traditional alternative of PSTN (Public Switched Telephone Network) including Mobiles and Landlines. In order to understand the reasons for the switch, it is important to

CCaaS – Using technology to enhance customer engagement

The business world has always been competitive, but never before has the battle for customer loyalty been fiercer. Organizations are plowing in more money and effort to step up their customer care strategies and with good reason! Reports and surveys reveal the importance of customer engagement in buying decisions – 86% of the consumers are

The trends and technologies shaping the future of Contact Centers

Contact Centers are in a state of constant evolution! With customer engagement rated as one of the most critical factors for the success of a product or service, businesses are striving to perfect the customer care scenario every single day. In this race to keep customer loyalty, companies are turning to technology to deliver exceptional

3 Key Benefits of taking your contact center to the cloud (CCaaS)

The key to thrive in a “Customer is the King” economy is being extremely responsive to their ever-evolving demands while serving as a pacesetter for the competition. Customers are demanding a wider choice of contact channels, stronger relationships, flexible customer service options and quick-to-respond customer service. All these factors have increased the pressure on Contact

How CCaaS can help businesses create a compelling customer experience

Contact centers are evolving as the pivotal point of customer interaction across multiple touch points. For businesses, creating a compelling customer experience is about building robust relationships by seamlessly engaging with them through varied channels. Contact Centre as a Service (CCaaS) helps create such elevated experiences consistently. Additionally, these solutions also increase productivity, improve efficiency

Contact Center as a Service – What is it and how can it benefit your business?

Customer is king and in today’s cutthroat and unpredictable marketplace keeping your customers happy and loyal is vital for running a successful business. The first call, the first mail, the first comment on social media – whenever customers want to communicate, a business Contact Center is the first port of call. They are at the

Transform the corporate workplace with Managed WLAN

When it comes to Internet connectivity in an organization, user expectations are sky high! Employees and guests, alike, expect fast, secure and highly available WLAN services the moment they step into office premises. To match this growing demand, several organizations have opted for subscription based Managed WLAN services. Apart from easing business operations and enriching

5 Key Benefits of a Fully Managed Wi-Fi Solution

The rapid rise of new disruptive technology trends – cloud, social media and mobility –has added a new dimension to business operations. Connectivity is now the most critical factor for running a competitive business. To get an enterprise-grade WLAN service for 100% secure and seamless connectivity, businesses need to outsource their WLAN design, installation and

How to get your Business ERP GST ready?

On July 1st, 2017, Indian businesses will enter a new economic era. The GST bill, India’s biggest tax reform since independence, will unify and simplify India’s complex tax system to bring transparency and reduce tax evasion and corruption. While the new tax regime will have several benefits for businesses in the long run, the change

What is Managed Wi-Fi and why do you need it?

The days of spotty connectivity and Internet cables are far behind us; these days’ people expect instant connectivity – everywhere and all the time. And when it comes to a business setting, quick and easily accessible Wi-Fi connectivity is not just about ease of business, it has tangible benefits such as enhanced productivity, efficiency and

Key components of WAN Transformation

To stay ahead in the current hyper competitive business world, enterprises are under immense pressure to reach a new level of operational efficiency while being cost effective AND at the same time adopt and internalize a new customer centric business model. To adapt to this rapidly evolving business landscape, organizations are embracing digital transformation solutions.

Securing Smart Cities and IoT devices

Smart Cities and IOT are largely articulated buzzword in Digital transformation space. Digital transformation is good to have significant change towards betterment of human life style and “way of living”. Digital Transformation is broadly classified into exponential technology growth, Miniaturization, Virtualization and Linking Bio Technology with Information technology. The goal of digital transformation is towards

What is driving businesses to consider WAN Transformation?

Today’s hyper-connected and hyper-competitive marketplace needs enterprises that can react quickly and efficiently to the changing market scenarios.  To respond with speed to these new market expectations, businesses need 24×7 access to reliable and high-performance connectivity. From connecting employees spread across geographies to responding and engaging with customers –a high performance and secure Enterprise WAN

WAN Transformation – The mandate for the future ready enterprise network

Cloud technology has completely shaken and redesigned the IT world and forever changed the way businesses are run. It’s no wonder then, that increasing cloud adoption is impacting Wide Area Networks as well. Since the introduction of WAN, constant research has been carried out to find ways to improve it. Over the last decade, Internet

5 focus areas for Data Center security

Every year, businesses are incurring significant losses – they are losing money, customers and their reputation – due to cyber attacks. By 2019, cyber crime is predicted to cost businesses $2 trillion worldwide. So it’s hardly surprising that, from boardrooms to server rooms, almost all IT related conversation revolve around Security. Data and IT infrastructure

5 ways in which IoT (Internet of Things) will alter Data Centers

The world of Internet is steadily merging with the world of physical things. Out of this convergence is born Internet of Things (IoT), a giant global network connecting all web-enabled things (including people) in the world. From your coffee pot to your car to the cosmonaut orbiting around the earth, our virtual world will connect

What to expect from the next generation of Data Center architecture

At this very moment, industry experts and visionaries are designing the future of IT services and systems. The vision outlines a fully enmeshed and embedded role for technology in our daily lives – from non invasive micro tech providing real time medical care and smart home technology to microcomputers -a web of smart and predictive

Network as a Service (NaaS) explained

Running a business demands fast and reliable connectivity and this typically takes the form of investing in network hardware and staff for round-the-clock network management. With NaaS (Network as a Service) this is all in the past. All you require now is a computer and an Internet connection to connect to your service provider network

What is SD-WAN and why do you need it?

To understand the importance of connectivity, let us imagine a day without it. Internet and phone lines are down. Your employees cannot access their mail; your offices cannot make or receive any calls; everyone from the CEO to the middle manager is left twiddling their thumbs as all their cloud hosted data and files are

5 factors to consider before picking an MPLS Service provider

In today’s hyper-connected and fast-paced global marketplace, connectivity is the lifeblood needed to keep businesses running smoothly. Enterprise, small or large, need reliable and fast communication networks to work and grow. MPLS with its ‘labeling protocol’ provides organizations with a communication network that is completely dependable, fast, flexible and cost effective. The obvious and many

Enterprise WAN: The past and the future

WAN – Wide Area Network, the three magic words that connect our world. Simply put, WAN is the network that connects local areas spread across the world. The word network might conjure visions of tangled cables and blinking routers, but we have come a long way from the days when a 9.6 Kbps line was

What makes Hybrid cloud so popular?

As cloud adoption accelerated, service providers listened to their customers experiences and problems; tweaked and optimized their cloud solutions to create the Hybrid cloud solution – a cloud platform with the benefits of both the public and private cloud. Hybrid cloud allows enterprises to cherry-pick the cloud solutions that provide the perfect balance between their

Private Vs. Public Cloud: How to choose the best fit

According to a recent survey conducted by Right Scale– 93% of businesses are using cloud technology in some form or another. Chances are that your competitors are already using cloud platforms and are growing their businesses at your expense. To stay competitive it’s imperative to leverage the benefits of cloud. Embracing the cloud is no

Digital disruption, an opportunity to create adaptive businesses

The biggest digital disrupter of the decade has finally hit the IT industry! The convergence of new technologies – social, mobile, cloud and data analytics, has fundamentally changed the way business is being done. Enterprises are, naturally, under immense pressure to adapt their existing infrastructures, strategies and workforce to deal with these changes. But during

How Digital Transformation made eGovernance possible in India

Government and public service bodies were the late entrants into the digital world; slow and hesitant at the start they have now embraced digital with gusto. What started as online payment portals for electricity and phone bills has developed into a mission to provide digital access to all citizens. The Digital Start The first step

Journey to a digital platform – 5 challenges businesses need to overcome

The IT industry is no stranger to digital disruption, over the last 3 decades, new trends and technological leaps have time and again changed the direction of the industry. The first wave in 1990s permanently transformed industries such as music, photography and video rental and the 2000s saw major disruption in industries like television, travel

SMAC Net: The digital platform of the future?

The digital world has always been fast paced, ready to evolve and innovate quickly. But new innovative technologies are disrupting the familiar digital landscape at a rate never seen before, forcing businesses to overhaul old systems and reinvent existing technologies. To remain competitive in the face of this digital challenge, businesses must embrace the SMAC

Digital transformation across India Inc.

With the intermingling of social media platforms in all aspects of our lives, the digital world has become more multifaceted and complex.Social platforms combined with cloud systems and mobility has disrupted the existing business models and forced enterprises to develop new business models to generate fresh revenue streams and find new ways to engage with

Innovate with Open Technologies

There’s a tendency in the tech world to view IBM as a pusher closed technology ecosystems. We don’t blame you if this is what you think about IBM, but we’re here to say that in regards to today’s IBM, that perception is flat-out wrong. Along Comes Linux As we move full-speed into the era of

CIO 100 2016 The year of the transformative CIOs

  The two-day event at the JW Marriot, Pune, honoured the best, the brightest and the transformative CIOs of the Indian IT industry. Known as the Oscars of the Indian IT industry, this year’s CIO 100 event brought together CIOs from across various vertical sectors to participate in a two-day symposium which was about transformation,

New Data Center and the newer attacks- are you ready?

With every passing year, IT security is becoming the most significant issue for the industry. While threats to any part of the infrastructure are a big risk, Data security is the biggest fear in enterprise. The Data Center has grown up from being a multiple server, energy guzzling mammoth to a practically invisible, sleek, virtual

Cloud powered by Content Delivery Network – The Elixir of Internet World

Are we all aware of the staggering statistics about Future of Internet? India will add 40% of the world’s incremental Internet users by 2020! More than 175 million people will do their purchases online because of convenient payment options like e-wallets and easy payments. E-commerce business will be worth $17 billion at the end of

Transformation Integration Services – The Virtue of Single Platform Operations

An increasingly connected world needs a smarter, faster and much more agile technology driver. And this new business paradigm demands much more secure networks and storage, more efficient and completely clear communication and collaboration. Anything less than perfect will instantly become an Achilles heel of any enterprise, jeopardising their market status, reputation and in some

3 Sharp Reasons Why Collaborative Communication Adds To Your Bottomline

The reach of every human and business is fast expanding with almost the same speed as which the globe is shrinking. Businesses that are able to stay in constant touch- by various innovative and fast developing communication technologies, will have a definitive edge over competition – they will be available, connected to the market real

What Is Data Centric Design?

In our last article, we discussed how analytics acceleration “Analytics Acceleration – IBM’s Vision for Cognitive Business” helped to deliver faster insights using infrastructure designed for complex analytics. In order to accelerate analytics, IT leaders need to become the architects of the future and employ a new data approach. IT leaders who are looking to make

Analytics Acceleration – IBM’s Vision for Cognitive Business

If you could amplify the power of your brain, would you? How many people would turn down the ability to read a book in a few minutes and be able to comprehend, retain, and recall the information in an instant? What if you could compile all of the information in your brain and turn all

IBM Cognitive Computing Turning IT Operators into IT Innovators

IBM Cognitive Computing: Turning IT Operators into IT Innovators We are on the cusp of a new age of computing. One where smart businesses are starting to think differently about how they design, build, and deliver technology solutions. We believe that IT teams need rise up and help drive this innovation. That’s why we’re collaborating

Smarter use of collaborative tools and tips for choosing the right ones

Collaborative tools have taken enterprise by storm, not only because of their innovative nature, but also because of the convenience they offer for the critical processes- client communication and data dissemination. Technology plays a huge part, but collaboration, by nature goes beyond that. Here is some ways on which your collaboration tools go beyond mere

5 Reasons why SMBs must seek out cloud solutions

Reasons why SMBs must seek out cloud solutions Big is not necessarily better – and small businesses now are aware of just that. Small businesses are r now ready to take on any big competitor, thanks to technology and variety available in the market these days. Not just that, small enterprises can also provide competitive

Human errors is now the top threat for information security in organizations

A chain is only as strong as its weakest link. In an enterprise environment, it is often human errors that create the biggest risks. This fact is corroborated by many studies, and more than those, by many outages and episodes. Whether it is ignorance or wilful data theft, the risk that enterprises face from employees

Enterprise Policy Vs Technology – are your people the biggest security risk?

According to a study by Intel in September 2015, almost 43 % of all data breaches were due to insider breaches (half being intentional). Threats perpetuated by disgruntled employees form an overwhelming number in these, especially in the Asia pacific region, where it is the second largest cause of all security breaches. But despite such

Data Centers 2.0 – What to Expect and What to Plan For

With enterprise rapidly becoming virtual – by way of the cloud and connecting with IoT, physical servers for Data Centers are on their way out. Whatever the storage capabilities, it is just not going to work for the enterprise of today, and definitely not for tomorrow. What then is the face of Data Centers 2.0?

How Data Centers Can be Big Savers for Enterprise

Growth is about getting the right solution along with the right support at the right point in your revenue plan. The journey to higher growth needs to be supported by cost efficiencies and a well designed, well supported Data Center with fastest response times could be your biggest ally in this journey! Over the next

3 Ways You Can Save Costs on Networking Decisions!

The efficiency of your organisation today depends on the ability to allow employees to access information anywhere, anytime and from any device in real time. It wouldn’t be wrong to say that a stable, robust and agile network infrastructure base is the strongest foundation to achieve scale for enterprise with strong business model. Today, information

Ensure Lower Opex with Data Center Monitoring

Data Centers are the backbone of today’s IT world. Growing business, demand that the data centers operate at maximum efficiency. However building data Centers, maintaining and running them involves a lot of operational expenses for the company. It is important for companies to look for options that can help them lower Opex for their data

Embracing the Software-defined Data Centre

With the data centers becoming more crucial to meeting the business requirements of organizations, older technologies are lagging behind. That’s why the savvy business professionals are embracing the software-defined data centers that extend the advantages of automation and orchestration, simplify management and provide a more business-focused approach. Take baby steps Designing software-defined environments often implicates

SDN – Bringing flexibility and scale to Data Centre

Today’s growing businesses need instant application deployments and deliveries at a much higher speed. While it is a major challenge for IT administrators, Software Defined Networking (SDN) has helped organizations to achieve this goal with the help of automation tools. SDN helps businesses to achieve flexibility and scalability with the platform that can efficiently handle

12 steps to successfully grow your business with existing clients

Growing your business with existing customers is the cornerstone of sustained success. It was observed among the top 5 companies in IT services, the ones which did a better job of growing existing customers, outperformed their peer group in overall business growth and profitability consistently over a 10 year period. With the initial investments in

Why Data Centres are Necessary for Enterprise Businesses

Data is the most critical asset of any organization and businesses are faced with the imminent challenges of managing and governing data while ensuring data compliance. Data management is critical for every company to improve business agility with up-to-date information available anywhere, anytime to the employees who need it most. There are entire ecosystems that

5 Cool Features of the Next Generation Data Center

The relentless growth in the volume of data created every day, has compelled data center administrators to integrate new technologies and processes. With the global popularity of cloud computing, the role of data centers has extended beyond providing enough storage capacity with data security. Data Centers – optimized with various tools and services, are now

How secure is your data centre?

Data Centre is the core of today’s IT world. With growing technologies likes cloud computing, virtualizations and latest IT applications, building today’s data centres are a bit more complex. It is important to protect the data centres from malicious attack. Equally important is to ensure that the data centre infrastructure like network, storage, servers and

Advantages of Integrating Cloud with traditional Data Centres

A growing number of organizations are adopting cloud computing to meet the challenges of deploying their IT services as fast as they can and addressing their dynamic work load environment there by maximising their ROIs (Return on Investments). Across the globe companies have started to view hybrid cloud as a transformative operating model – a

Ways to Ensure your Data on Cloud is Safe & Secure

Managing your data on the cloud offers myriad benefits to your business. But like any other technology, cloud computing also has its share of risks involved. When considering a move to the cloud, consumers should get familiar with the potential security risks. There are a few security and privacy challenges relevant to cloud computing and

Benefits of Managed Cloud Services

Cloud computing is taking shape as a fundamental to business growth. Between the fray of private and public cloud, managed cloud services can help businesses maximize the benefits of cloud adoption. Managed cloud hosting provides the balance between scalability and facility of public cloud and better reliability of on-premises solutions. Managed cloud solutions are considered

How the start-up industry can benefit from cloud computing

India has been gripped by an intense wave of start-ups. From tech solutions and e-commerce to healthcare and food deliveries, these start-ups are being embraced more and more by Indian consumers and also attracting a substantial amount of attention from foreign shores in the form of angel investors and venture capital. For the 50 million

Evolving Technologies and the Modern Consumer

Technology has shaped the way we interact, consume, create, learn and communicate. In short, modern day technology has seeped into all aspects of our lives in a way that one tends to think how did the people manage without it? Today, people can have face time with a client while preparing a presentation and pay

A to Z of disaster recovery post natural calamity

With the businesses running across the globe, at different geographic locations, current enterprise systems have become large and overly complex. Applications and data are fundamental to business and the smallest downtime can cause millions of losses. Imagine a natural catastrophe to strike at any location making data loss. Rebuilding infrastructure and getting data recovered is

5 Things to consider when choosing a Telecom Provider

Telecom is the backbone of current IT industry. Currently there are so many companies offering telecommunication services. It is very difficult to conclude on a service provider when going for a telecommunication services as there are several companies offering several different options and everybody trying all their marketing techniques to catch hold of you. No

5 Things Every IT Team Needs to Know About Telecom Technology

With evolving technologies and the advent of advanced applications, telecommunications has triggered a growth in various business sectors. Technological advancement in telecommunications has helped businesses in not just increasing efficiency and productivity, but also reducing expenses. Here are five things that IT team of every business should know about the telecom technology to acquire cost-effective

Myths about security in cloud computing

Cloud computing is one of the most progressive pillars of the IT sector. However, the very concept of cloud computing with the added complexity of virtualisation can throw a novice to unknown waters. The word cloud itself sounds porous and easy to penetrate. But such is not the case on a larger picture. Despite being

5 things to consider when weighing public cloud against private cloud

Businesses pursuing the cloud are faced with the existential question – public or private cloud? Each has its merits that should be considered as per one’s business goals. Here are five factors you must consider prior to choosing a cloud platform. Accessibility and usage Each corporation has requirements unique to its business. For example, you

Top 5 Things You’ll See In Cloud Platforms In 2015

Cloud is a major energy that has been driving businesses in the online universe. And over the years, it has evolved drastically with its every stage offering a little something for everyone. Most businesses swear by the cloud and others are making a run for it. Whichever category you belong to, it is important to

How Cloud Computing can help SMBs

Most business models followed by SMBs have one common target – minimize costs. When handling big data, storage becomes a problem quite often and there’s a substantial flow of capital just for that purpose. Cloud offers not just IT infrastructure but a business framework. It’s beneficial for SMBs in terms of accessibility, security, disaster management,

5 Things You Should Be Doing for Data Center Efficiency

Data Centre Efficiency is a flexible term originally used to characterize the efficient use of energy in a data center. But over the years, the usage of this term has expanded to other entities such as storage, accessibility, security, networks and IT assets. Every data center around the world is focused on increasing its efficiency.

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