Account Manager – International Voice

Category Sales & Business
Location(s) Mumbai (candidates from Pan India can apply but should be ready to relocate to Mumbai)
Job Description
  • Create and implement plan to grow market share in the assigned region or accounts to meet margin, profitability and revenue goals.
  • Generate new leads and interconnect new leads into routing as fast as possible for wholesales voice traffic -inbound.
  • Initiate/leverage relationships and negotiate agreements on bilateral wholesale voice (VOIP) services Telecom operators or interconnects or POI globally;
  • Conducts proactive sales activities, applications development, proposal presentation, order negotiation and post-sales service requirements.
  • Grow the wholesale voice margin in agreed accounts or geographies. Manage costs per minute and margin per minute;
  • Develop and maintain structured account development plans and contract strategies.
  • Ensure full adherence to pricing process, and proactively monitor traffic to highlight any gaps against targets, streaming, irregular traffic patterns.
  • Manage customers to ensure a timely payment of services and handle customer escalated assurance issues by working with all stakeholders.
  • Participate in International Telecom Fairs
  • Liaise with Finance, Product Rate Analyst, and Management to ensure all internal process and procedures are adhered.
  • Responsible to resolve billing/collections related issues/queries in co-ordination with finance
Experience 4 – 8 Yrs experience
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